Preventive Maintenance |
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| One of
the keys to our success as an I.T. company and support provider is proactive preventive maintenance and analysis
as a proven strategy for minimizing downtime and reactive support. Although
no solution can assure trouble free computing, preventive maintenance will
greatly lessen the likelihood of downtime due to software and hardware
problems. Downtime for any business is expensive. There is lost productivity, interruption to business functions (sales, administration, delivery of products and services) and often higher support costs. Every Katz Networks client that has signed on for our maintenance plan has had significantly fewer hardware and software problems and no virus infections to date. We have a comprehensive checklist of maintenance items we perform that can reveal serious problems before they actually happen. Do the math: If you paid the same amount at the end of the year for either a) reactive support (break/fix) or b) preventive support (regular maintenance) at the end of the year the cost of reactive support would be likely be much higher. Our experience has shown that when a company approaches I.T. support from a strictly reactive standpoint (as opposed to preventive), there is almost always interruption to the business itself from hardware failures and software problems making the total cost of support significantly higher. |
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